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Customer Care
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Site SecurityClick HERE to read our security fine print. Top of PagePrivacy PolicyWe use domain name / internet address information only to generate statistics and reports about site traffic and browsing patterns. It is not possible for us to gather personal information from domain name / internet address information. We do have forms on our site where visitors may be asked to provide personal information, including their name, address, phone # and email address. In many cases much of the information is voluntary and need not be submitted by the visitor. The information being collected varies depending on the nature of the visitor's request. If a visitor does wish to submit personal information, the information we collect is used to service the visitors request (for example, to send one of our print catalogs or to process an order for products). You can be assured that we will never sell or provide your personal information to any other individual or organization. Top of PageOur GuaranteeWe offer a lifetime guarantee on all workmanship. With proper care, a Scanlan limited edition image will last generations. How Long it Takes to Receive an OrderPlease allow for an average delivery time of 3 to 4 weeks for photographs in stock. Top of PageOrdering QuestionsIf you have any questions pertaining to your order that we don't cover here, please call us at 712-526-2376. If you are located outside our local calling area, you can contact us on our toll free number, 1-800-373-2515 between the business hours of 8:00 a.m. and 5:00 p.m. central time or e-mail us by clicking the "Contact Us" link above. Either way, please provide us with a daytime telephone number or an e-mail address where we can contact you. If you wish, you can contact us by fax at 712-526-2475. Top of PageDamaged or Incorrect OrdersIn the unusual event of a damaged or incorrect order, call us at 712-526-2376. If you are located outside our local calling area, you can contact us on our toll free number; 1-800-373-2515 or e-mail us by clicking the "Contact Us" link above to inform us of the problem. Please call during the business hours of 8:00 a.m. to 5:00 p.m. central time. Replace the product back into its original packing materials. We will then issue a call tag for the shipping company to come and retrieve your damaged or incorrect package. We will, in the meantime, reship your order as soon as possible. Top of PageExchangesAll exchanges must be received by us in resellable condition. If damage has occurred in some way, we will, at our discretion, place a value of the damage done and any credit issued will be adjusted by the same amount. If you wish to make an exchange after you have received your order, replace the product back into its original packing materials, if available, and return it to the address listed below. (If you are exchanging a 24x30 framed photograph or larger, please call us at 712-526-2376 for specific instructions. If you are located outside our local calling area, you can contact us on our toll free number, 1-800-373-2515.) Scanlans' Windows to the World If you do not have the original packing materials, take to your local packaging store for proper mailing procedures and please be sure to insure your package. Include the following information with your shipment:
Once your returned product is received, we will ship your new order as soon as possible. Top of PageReturnsAll returns must be received by us in resellable condition. If damage has occurred in some way, we will, at our discretion, place a value of the damage done and any gallery credit issued will be adjusted by the same amount. If you wish to return your order after it is received, replace the product back into its original packing materials, if available, and return it to the address listed below. (If you are returning a 24x30 framed photograph or larger, please call us at 712-526-2376 for specific instructions. If you are located outside our local calling area, you can contact us on our toll free number; 1-800-373-2515.) Scanlans' Windows to the World If you do not have the original packing materials, take to your local packaging store for proper mailing procedures and please be sure to insure your package. Include the following information with your shipment:
Once your returned product is received, we will issue you gallery credit towards the purchase of any image or product or combination of such. Shipping InformationShipping for all photographs and framed posters:
Wholesale InformationTo receive wholesale information, please contact us at 712-526-2376 or e-mail us by clicking the "Contact Us" link above with your name and address, and we will send you our most recent wholesale terms. If you are located outside our local calling area, you can contact us on our toll free number, 1-800-373-2515. You may also contact us by fax at 712-526-2475. Top of PageGalleriesWe have three galleries where you can view our work in person. Park City, Utah; Las Vegas, Nevada; and Glenwood, Iowa, feature our, “Windows to the World” galleries. Contact UsIf you would like to contact us, call 712-526-2376; or if you are calling from outside our local calling area, you may use our toll-free number at 1-800-373-2515, seven days a week, 24 hours a day. You may also e-mail us by clicking the "Contact Us" link above. If you wish, you can contact us by fax at 712-526-2475. Top of PageTo Order a CatalogIf you would like to receive a free copy of our current catalog, please call us at 712-526-2376. If you are located outside our local calling area, you can contact us on our toll free number, 1-800-373-2515 seven days a week, 24 hours a day, or e-mail us by clicking the "Contact Us" link above. If you wish, you can also order a catalog by fax at 712-526-2475. Top of PageTo be Added to or Removed From our Mailing ListIf you would like to be added to our mailing list or perhaps deleted, please call us at 712-526-2376. If you are located outside our local calling area, you can contact us on our toll free number, 1-800-373-2515 seven days a week, 24 hours a day or e-mail us by clicking the "Contact Us" link above. If you wish, you can contact us by fax at 712-526-2475. A note about our mailing list - we never have and we never will sell our list to anyone! Top of PageGift CertificatesWe also offer gift certificates for those "hard-to-buy-for" friends and relatives. Call us at 712-526-2376. If you are located outside our local calling area, you can contact us on our toll free number, 1-800-373-2515 seven days a week, 24 hours a day or e-mail by clicking the "Contact Us" link above. If you wish us to mail the gift certificate for you, please furnish us with the name and address of the person you want it sent to, who it is from and the dollar amount of the gift certificate. If you wish to order a gift certificate by fax you may do so at 712-526-2475. We will also need your name, address, telephone number and/or e-mail address, credit card number, expiration date and the zip code of the billing address of the card being used. We will then send the gift certificate along with a current catalog for their ease of selection. Top of PageComments and SuggestionsWe welcome your comments and suggestions. Please e-mail us by clicking the "Contact Us" link above if you have anything you would like to share with us. Top of Page |
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| For inquiries, call 1-800-373-2515 | |